Shipping & Returns
for Frisky Business Boutique
Effective 3/23/2008

Packaging
To protect your privacy, all shipments from Friskybusinessboutique.com will be in plain packaging with the shipper identified as New South Stores.

Domestic Shipping
We ship by UPS and USPS (required for PO boxes). All packages will originate from North Carolina, and shipping time will depend on your distance from NC. UPS Ground service typically takes 2-8 days (see UPS.com for more info). For USPS please allow up to 10 days. Please note that USPS packages are not tracked and we are unable to offer replacement in the case of a lost package; for this reason, we recommend UPS Ground.

Rush Shipping
We will attempt to process and ship all orders within 24 hours of placement except on Saturday and Sunday. UPS Next Day Air or 2nd Day Air shipping is available for an extra charge.

International Shipping
We do not currently offer international shipping. Please visit us again in the future, as we intend to offer it soon.

Backorders
We attempt to keep all of our offered items in stock at all times. However, if an item is backordered, we will contact you immediately. At that time, if you wish to, you may cancel your order. Otherwise, we will ship your backordered item(s) as soon as they arrive at no additional cost.

Returns
At Frisky Business Boutique, your satisfaction is our highest priority. However, due to the unique nature of our products, our return policy is highly restrictive. Please read this carefully before making your purchase.

Toys — We are unable to accept returns on intimate toys due to health concerns. All vibrating toys will be tested with batteries before shipping to make sure they work to prevent our shipping you a defective toy. If the factory packaging does not permit our opening it without causing damage, we will replace unused defects returned to us within 14 days. All of our vendors warranty their products for defects for a minimum of 30 days. If you need manufacturer return information, please email support@friskystore.com.

Lingerie — We recommend that lingerie purchases be tried on for fit immediately upon delivery. Please do not try on panties without something between your body and the new item. Within 14 days we will exchange or refund for returned merchandise based on fit, as long as the item has not been worn beyond having been tried on. All merchandise will be examined upon return, and credit will be denied if the garment shows signs of wear. These include, but are not limited to: unreasonable stretching, staining (including deodorant staining), tearing of seams, body odor. All tags must still be attached to the garment.

Panties and hosiery, including stockings and bodystockings, cannot be returned for health reasons.

All other products are non-returnable.

Packages returned as refused will be subject to $10 restocking fee. Shipping fees are non-refundable.

Please email for return approval. All returns must be pre-approved. Returns must be shipped to Frisky Business Boutique at customer’s expense; however, replacement merchandise will be shipped at FBB’s expense.

By Mail:
Frisky Business Boutique
1720 New Raleigh Hwy
Durham, NC 27703